Water News Reader Survey
(Draft - Sept. 1, 2004)

 
READER INFORMATION
1. Which of the Brown and Caldwell Water News do you subscribe to?
(Check all that apply.)
Arizona Water News
California Water News
Great Lakes Water News
Northeast Water News
Pacific Northwest Water News
Southeast Water News
 
2. Overall, how satisfied are you with the Water News?
(Please check one button)

Extremely Satisfied
Very Satisfied
Satisfied
Dissatisfied
Very Dissatisfied
Extremely Dissatisfied

 
3. Which category best classifies your role in the industry?
Public Water/Wastewater Agency
Private Water/Wastewater Agency
Regulatory Agency
Education
Student
Writer/Editor/Journalist
Human Resources
Retired/Unemployed
Other  
 
4. How did you hear about the Water News?
Brown and Caldwell Representative
Brown and Caldwell Water News marketing material
   (flyer, brochure, business card, etc.)
Coworker or Boss
Friend
Referred by other water organization
Found via Internet search
Other  
 
CONTENT
5. How would you rate the content of the newsletters?
(Check all that apply.)
Excellent
Good
Poor
Satisfactory
Unsatisfactory
 
6. Is the news provided in a current and timely fashion?
(Check all that apply.)
Always
Usually
Sometimes
Rarely
Nope - a day late and a dollar short
 
7. What type of information is most helpful to you?
(Check all that apply.)
Water Security News
Water Supply News
Water Quality News
Water Resource News - storm water, watersheds, surface water, etc.
Wastewater News - sewage, runoff, sludge, etc.
Solid Waste News
Toxic Waste News
 
8. What topics would you like to see more coverage on?
(Check all that apply.)

Water Security News
Water Supply News
Water Quality News
Water Resource News (Storm water, watersheds, Surface water)
Wastewater News - sewage, runoff, sludge, etc.
Solid Waste News
Toxic Waste News
Other, please specify in box

 

 

 
9. What topics would you like to see less coverage on?
(Check all that apply.)

Water Security News
Water Supply News
Water Quality News
Water Resource News (Storm water, watersheds, Surface water)
Wastewater News - sewage, runoff, sludge, etc.
Solid Waste News
Toxic Waste News
Other, please specify in box

 

 
10. How would you rate the objectivity of the newsletters?
(Our goal is to provide unbiased coverage on a variety of topics.)
Very objective/unbiased
Average
Poor
Very biased/slanted
 
11. Does the information provided help you to perform your job better?
Yes
No
N/A
 
12. If you receive the California Water News, do you read it each day?
Always
Usually
Sometimes
No, just when I have time
N/A
 
13. If you receive one of the weekly newsletters, do you read it each week?
Always
Usually
Sometimes
No, just when I have time
N/A
 
14. Where else do you get your water news from?
(Check all that apply.)
Newspapers
Websites
Newsletters
TV or Radio
Other, please specify in box

 
 
15. Who is our number one competitor in bringing the news to you?
(Other resources for water news.)
N/A
Other, please specify in box

 
 
16. Which of the specialty pages have you visited?
(Check all that apply.)
Asset Management
CMOM
Infrastructure Funding
Water Resources
None
 
17. How would you rate the content of the Asset Management page?
Excellent
Good
Poor
N/A
 
18. How would you rate the content of the CMOM page?
Excellent
Good
Poor
N/A
 
19. How would you rate the content of the Infrastructure Funding page?
Excellent
Good
Poor
N/A
 
20. How would you rate the content of the Water Resources page?
Excellent
Good
Poor
N/A
 
21. What type of coverage would you like to see MORE of?
(Check all that apply.)
International News
National News
Regional News
Local News
None - just fine as-is
 
22. What type of coverage would you like to see LESS of?
(Check all that apply.)
International News
National News
Regional News
Local News
None - just fine as-is
 
23. Have you posted a meeting or conference announcement with Water News?
Yes
No
 
24. Have you forwarded your press releases for publication in Water News?
Yes
No
 
25. Do you participate in reader activities, such as "Pic of the Week, Quote of the Day, Joke of the Day, etc.?
Yes
No
 
26. Have you participated in any of the New Reader contests?
Yes
No
 
27. Would you like to see Water News coverage for other states:
No
Yes, please specify states in box

 
 
DISTRIBUTION
28. If you receive a weekly newsletter, how do you feel about the frequency of publication?

Just right
Would prefer a daily edition
Would prefer to receive the news twice a week
Would prefer to receive the news twice a month
Would prefer to receive the news once a month
N/A - don't subscribe to weekly

Which weekly do you subscribe to? (Please list all)

 
29. If you receive the daily California Water News, how do you feel about the frequency of publication?

Just right
Would prefer to receive the news once a week
Would prefer to receive the news twice each week
Would prefer to receive the news twice a month
Would prefer to receive the news once a month
N/A - don't subscribe to CWN

 
CUSTOMER SERVICE
30. How would you describe the Subscription Process?
Easy to use
Satisfactory
A little complicated
Frustrating
 
31. How would you describe the format and design of the newsletter?
(Check all that apply.)
Easy to follow
Pleasing to the eye
User Friendly
Satisfactory
A little complicated
Too hard to follow
Dated - needs revision
 
32. How many times have you contacted the editor in the past year?
Three or more times
Once or twice
None
 
33. How would you rate the editor's responsiveness to your requests or comments?
Excellent
Good
Satisfactory
Unsatisfactory
 
WATER JOBS
34. Have you visited the Water Jobs page?
Yes
No
 
35. How often do you visit the Water Jobs page?
Daily
Frequently
Occasionally
Never
 
36. Have you posted a listing on the Water Jobs page?
Yes
No
 
37. Have you had a successful experience with Water Jobs?
(Found an employee or found a job?)
Yes
No
N/A
 
38. How would you describe the process to submit a Water Jobs listing?
Easy to Use
Satisfactory
A Little Complicated
Frustrating
N/A
 
OTHER
39. Were you familiar with Brown and Caldwell prior to receiving the Water News?
Yes
No
 
40. Have you visited the Brown and Caldwell website?
Yes
No
 
41. Would you recommend the Water News to others?
Yes
No
 
42. Have you recommended the Water News to others?
Yes
No
 
43. Do you have any additional comments or suggestions?